1.
Q. Why The AccuDial Alternative is better than other programs?
A. The
AccuDial Alternative is a Dial-Around Long-Distance Plan that
can be used as a Calling Card at the same low rate when on the
road using your user defined PIN number. There are no surcharges,
no commitments, and no minimums. AccuDial Long Distance products
provide the lowest rate you will find without any hidden fees.
2.
Q. What type of Phone Lines are used? A.
We use all Digital Fiber Optics
on all of our Phones Lines
3.
Q.How does the flat rate work? A.
When you make a call from anywhere
in the 48 US States to the 48 US States, your rate will be 5.9¢
per minute anytime all-the-time.
4.
Q. What are my Payment Options? A.
The only payment option is Credit
Card billing.
5.
Q. What is the Credit Limit for? A.
The Credit Limit is the amount
of credit we extend to you for the billing cycle. You are able
to choose your credit limit amount. This is the total amount that
can be charged during your billing cycle.
6.
Q. How much to set up an account? A.
The Activation fee is $1.00 per
Pin Number(Max $5.00).
7.
Q. What is QuickDial? A.
QuickDial
allows you to bypass having to enter
your pin number from a designated phone number. Here's how it
works:
A) You give us a phone
number from where you Place many of your long-distance calls from.
B) We program your phone number into our system.(Up to 3 Phone
Numbers per Pin)
C) When you dial the toll-free access number to make a call, our
system will automatically recognize your account and enter your
11-digit PIN for you.
*Do not
use from a PBX phone system, dorm room, or shared phone lines.
8.
Q. How do I use your Service? A.
A) Dial our Toll-free Access number.
B) Enter your Pin Number
C) Dial the number you are calling (011 + country code + number
for international call)
9.
Q. Is this a prepaid calling card?
A. AccuDial is a Postpaid Service.
You only pay for the calls you make and if you do not use our
service during the billing cycle there is no monthly fee.
10.
Q. Will I receive a Bill? A.
We currently do not support the
mailing of paper statements for AccuDial.
11.
Q. Can I view Bills Online? A.
You can view your bill online
quick and easy. Call records are updated daily so you can view
your call records within 2-3 business days of making the call.
This allows you to monitor your account and see what is being
charged.
12.
Q. When can I start using my account? A.
You will receive your Information
Packet with 7-10 business days.
13.Q.
How can I get my PIN Number? A.
Your PIN Number will be mailed
to you for security reasons.
14.
Q. Can I make International Calls with the AccuDial calling
card? A.
Yes. To view our International
Rate chart for AccuDial, please click here: International
15.
Q. How much to call the United States from Canada, Hawaii,
or Alaska? A. To Originate
a call to U.S. from Canada is 29.8¢ a minute, Hawaii is 15.8¢
a minute, and Alaska is 24.8¢ a minute.
16.
Q. Are there any Surcharges, Connection Fees or Hidden charges?
A. No.
We only charge $1 each month if you have usage for that current
month. 30 Cent payphone fee may apply.
17.
Q. What is the Payphone Fee For? A.
The FCC requires us to reimburse
the payphone Owners. This is 30 Cents per call from a payphone.
18.
Q. What is the USF fee? A.
In May of 1997, the Federal Communications
Commission (FCC) adopted rules that mandated that telecommunications
carriers pay into a federal program called the Universal Service
Fund (USF). This fund helps provide affordable telecommunications
services for low-income customers and customers in rural areas.
It also provides discounts on Internet access for eligible schools,
libraries and rural health care providers. The USF is collected
from telecommunications carriers and administered by the Universal
Service Administration Corporation. They are responsible for disbursing
the funds according to eligibility criteria established by the
FCC.
19.
Q. Why should you use our Service? A.
We give you our best rate up front
without the games or hassles other carriers place on their clients.
If you ever become dissatisfied with the service for any reason,
you can cancel at any time and return to your previous carrier.
We want to earn your long-distance business everyday!
20.
Q. What are the total taxes being charged? A.
Taxes are as follows:
A) Federal 3%
B) USF 9.1%
Total 12.1%
For Texas Residents
A) Federal 3%
B) USF 9.1%
C) State 8.25%
D) State USF 3.955%
E) Texas Interstate Fund 1.25%
Total 25.55%
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